Mediation Services (Shared Neutral Alternative Dispute Resolution Program - SNAP)

Do any of your employees experience conflict?

Have you seen a rise in Equal Employment Opportunity cases?

Does workplace discord affect the quality of work being accomplished, the amount of sick leave being used, and the mood of the office?

All of these conditions occur in the workplace and can be mitigated by providing early mediation services.

The benefits of mediation are many. Managers can focus on their work rather than on preparing documentation, responding to requests for information, and being distracted by litigation. Resolving issues early reduces costs, provides the parties with increased understanding, and provides an opportunity for both sides to move forward expeditiously with more satisfactory results.

Skillfully trained mediators can help federal agencies avoid the cost of protracted legal proceedings, seriously damaged working relationships, reduced productivity, increased sick leave usage, high levels of stress, etc.

More on the Shared Neutrals ADR Program (SNAP) Planning Committee

As a formal committee of the Federal Executive Board, the Shared Neutrals ADR Program (SNAP) Committee makes an effort utilize Alternative Dispute Resolution (ADR) methods, specifically mediation, upon request from federal agencies. Members of this committee are appointed by the FEB and operate in accordance with applicable regulations and by-laws of the FEB. Responsibilities include review and supervision of the SNAP Mediator roster, SNAP case intake, data collection and analysis, SNAP outreach (making sure people understand the program is available), systems analysis (continually improving the structure of the Program), program development, mediator education, and quality assurance reviews.

In need of a mediation?
Agency Liaisons can fill out the “Mediation Request Form” and send to Lynna Aviles, SNAP Intake Coordinator at ChicagoFEB@GSA.Gov or via fax: (312) 353-3058.

SNAP Handbook
SNAP Handbook - Appendices

Mediation Forms
Agree to mediate
Evaluation
Hours Log
Mediation Request Form

In need of a mediation?
Agency Liaisons can fill out the “Mediation Request Form” and FAX to Lynna Aviles, SNAP Intake Coordinator at (312) 353-3058.

SNAP Handbook
SNAP Handbook - Appendices

Mediation Forms
Agree to mediate
Evaluation
Hours Log
Mediation Request Form

Cost Savings to the Federal Community

Last year the SNAP Program saved the Federal Community $564,596.26 for 9 cases successfully mediated.

Since SNAP’s inception in July 1999 through September 2007, this initiative has provided our Chicagoland Federal community with a cost avoidance of nearly $6,000,000.00!

Connect with FEB:

ChicagoFEB@GSA.Gov